{"id":361,"date":"2026-04-24T10:17:46","date_gmt":"2026-04-24T10:17:46","guid":{"rendered":"https:\/\/kadyphone.azdigi.shop\/?p=361"},"modified":"2026-04-24T10:17:46","modified_gmt":"2026-04-24T10:17:46","slug":"chinh-sach-bao-hanh-va-doi-tra","status":"publish","type":"post","link":"https:\/\/kadyphone.azdigi.shop\/index.php\/2026\/04\/24\/chinh-sach-bao-hanh-va-doi-tra\/","title":{"rendered":"CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH V\u00c0 \u0110\u1ed4I TR\u1ea2"},"content":{"rendered":"

CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH, \u0110\u1ed4I TR\u1ea2 S\u1ea2N PH\u1ea8M<\/h2>\n

\u00c1p d\u1ee5ng t\u1eeb ng\u00e0y: 15\/12\/2025<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n
I. NH\u00d3M S\u1ea2N PH\u1ea8M TOPZONE KINH DOANH TR\u1eea NH\u00d3M PH\u1ee4 KI\u1ec6N<\/strong><\/td>\n<\/tr>\n
N\u1ed8I DUNG CH\u00cdNH S\u00c1CH<\/strong><\/td>\n\u0110I\u1ec0U KI\u1ec6N \u00c1P D\u1ee4NG<\/strong><\/td>\n<\/tr>\n
1) B\u1ea2O H\u00c0NH C\u00d3 CAM K\u1ebeT TRONG 12 TH\u00c1NG<\/strong><\/p>\n

– Ch\u1ec9 \u00e1p d\u1ee5ng cho s\u1ea3n ph\u1ea9m ch\u00ednh, KH\u00d4NG \u00e1p d\u1ee5ng cho ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m s\u1ea3n ph\u1ea9m ch\u00ednh<\/p>\n

+ B\u1ea3o h\u00e0nh trong v\u00f2ng 15 ng\u00e0y (t\u00ednh t\u1eeb ng\u00e0y TopZone nh\u1eadn m\u00e1y \u1edf tr\u1ea1ng th\u00e1i l\u1ed7i v\u00e0 \u0111\u1ebfn ng\u00e0y g\u1ecdi kh\u00e1ch h\u00e0ng ra l\u1ea5y l\u1ea1i m\u00e1y \u0111\u00e3 b\u1ea3o h\u00e0nh)<\/p>\n

+ S\u1ea3n ph\u1ea9m kh\u00f4ng b\u1ea3o h\u00e0nh l\u1ea1i l\u1ea7n 2 trong 30 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y m\u00e1y \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh xong.<\/p>\n

+ N\u1ebfu TopZone vi ph\u1ea1m cam k\u1ebft (b\u1ea3o h\u00e0nh qu\u00e1 15 ng\u00e0y ho\u1eb7c ph\u1ea3i b\u1ea3o h\u00e0nh l\u1ea1i s\u1ea3n ph\u1ea9m l\u1ea7n n\u1eefa trong 30 ng\u00e0y k\u1ec3 t\u1eeb l\u1ea7n b\u1ea3o h\u00e0nh tr\u01b0\u1edbc), Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng ph\u01b0\u01a1ng th\u1ee9c\u00a0H\u01b0 g\u00ec \u0111\u1ed5i n\u1ea5y ngay v\u00e0 lu\u00f4n<\/strong>\u00a0ho\u1eb7c\u00a0Ho\u00e0n ti\u1ec1n<\/strong>\u00a0v\u1edbi\u00a0m\u1ee9c ph\u00ed gi\u1ea3m 50%<\/strong>.<\/p>\n

+ T\u1eeb th\u00e1ng th\u1ee9 13 tr\u1edf \u0111i, kh\u00f4ng \u00e1p d\u1ee5ng b\u1ea3o h\u00e0nh cam k\u1ebft, ch\u1ec9 \u00e1p d\u1ee5ng b\u1ea3o h\u00e0nh h\u00e3ng (n\u1ebfu c\u00f3)<\/td>\n

– S\u1ea3n ph\u1ea9m \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh c\u1ee7a h\u00e3ng.<\/td>\n<\/tr>\n
2) H\u01af G\u00cc \u0110\u1ed4I N\u1ea4Y NGAY V\u00c0 LU\u00d4N\u00a0<\/strong>(KH\u00d4NG \u00e1p d\u1ee5ng cho Apple Watch)<\/p>\n

S\u1ea3n ph\u1ea9m h\u01b0 g\u00ec th\u00ec \u0111\u1ed5i \u0111\u00f3 (c\u00f9ng model, c\u00f9ng dung l\u01b0\u1ee3ng, c\u00f9ng m\u00e0u s\u1eafc…) \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m ch\u00ednh v\u00e0 \u0111\u1ed5i t\u01b0\u01a1ng \u0111\u01b0\u01a1ng \u0111\u1ed1i v\u1edbi ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m, c\u1ee5 th\u1ec3:<\/p>\n

2.1) H\u01b0 s\u1ea3n ph\u1ea9m ch\u00ednh th\u00ec \u0111\u1ed5i s\u1ea3n ph\u1ea9m ch\u00ednh m\u1edbi<\/strong><\/p>\n

– Th\u00e1ng \u0111\u1ea7u ti\u00ean k\u1ec3 t\u1eeb ng\u00e0y mua: mi\u1ec5n ph\u00ed<\/p>\n

– Th\u00e1ng th\u1ee9 2 \u0111\u1ebfn th\u00e1ng th\u1ee9 12: ph\u00ed 10% gi\u00e1 tr\u1ecb h\u00f3a \u0111\u01a1n\/th\u00e1ng.<\/p>\n

(VD: th\u00e1ng th\u1ee9 2 ph\u00ed 10%, th\u00e1ng th\u1ee9 3 ph\u00ed 20%…)<\/p>\n

L\u01b0u \u00fd: N\u1ebfu kh\u00f4ng c\u00f3 s\u1ea3n ph\u1ea9m ch\u00ednh \u0111\u1ed5i cho Kh\u00e1ch h\u00e0ng th\u00ec \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch\u00a0B\u1ea3o h\u00e0nh c\u00f3 cam k\u1ebft\u00a0<\/strong>ho\u1eb7c\u00a0Ho\u00e0n ti\u1ec1n<\/strong>\u00a0v\u1edbi m\u1ee9c ph\u00ed gi\u1ea3m 50%.<\/p>\n

2.2) H\u01b0 ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m th\u00ec \u0111\u1ed5i ph\u1ee5 ki\u1ec7n c\u00f3 c\u00f9ng c\u00f4ng n\u0103ng m\u00e0 TopZone \u0111ang kinh doanh<\/strong><\/p>\n

Ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m \u0111\u01b0\u1ee3c \u0111\u1ed5i mi\u1ec5n ph\u00ed trong v\u00f2ng 12 th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y mua s\u1ea3n ph\u1ea9m ch\u00ednh b\u1eb1ng h\u00e0ng ph\u1ee5 ki\u1ec7n TopZone \u0111ang kinh doanh m\u1edbi v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng t\u01b0\u01a1ng \u0111\u01b0\u01a1ng.<\/p>\n

L\u01b0u \u00fd: N\u1ebfu kh\u00f4ng c\u00f3 ph\u1ee5 ki\u1ec7n t\u01b0\u01a1ng \u0111\u01b0\u01a1ng ho\u1eb7c Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u00edch th\u00ec \u00e1p d\u1ee5ng b\u1ea3o h\u00e0nh h\u00e3ng<\/p>\n

2.3) L\u1ed7i ph\u1ea7n m\u1ec1m<\/strong>\u00a0kh\u00f4ng \u00e1p d\u1ee5ng, m\u00e0 ch\u1ec9 kh\u1eafc ph\u1ee5c l\u1ed7i ph\u1ea7n m\u1ec1m<\/p>\n

2.4) Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u1ed5i full box<\/strong>\u00a0(nguy\u00ean th\u00f9ng, nguy\u00ean h\u1ed9p): ngo\u00e0i vi\u1ec7c \u00e1p d\u1ee5ng m\u1ee9c ph\u00ed \u0111\u1ed5i tr\u1ea3 t\u1ea1i M\u1ee5c 2.1 th\u00ec Kh\u00e1ch h\u00e0ng s\u1ebd tr\u1ea3 th\u00eam ph\u00ed l\u1ea5y full box t\u01b0\u01a1ng \u0111\u01b0\u01a1ng 20% gi\u00e1 tr\u1ecb h\u00f3a \u0111\u01a1n.<\/td>\n

– S\u1ea3n ph\u1ea9m \u0111\u1ed5i tr\u1ea3 ph\u1ea3i gi\u1eef nguy\u00ean 100% h\u00ecnh d\u1ea1ng ban \u0111\u1ea7u v\u00e0 \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh c\u1ee7a h\u00e3ng.<\/p>\n

– Th\u00e2n m\u00e1y kh\u00f4ng tr\u1ea7y x\u01b0\u1edbc m\u00e0n h\u00ecnh (\u00e1p d\u1ee5ng cho iPhone, iPad, iMac, Mac, MacBook)<\/p>\n

– S\u1ea3n ph\u1ea9m ch\u1ec9 d\u00f9ng cho m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng c\u00e1 nh\u00e2n, kh\u00f4ng \u00e1p d\u1ee5ng vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m cho m\u1ee5c \u0111\u00edch th\u01b0\u01a1ng m\u1ea1i.<\/td>\n<\/tr>\n

3) HO\u00c0N TI\u1ec0N:<\/strong>\u00a0\u00c1p d\u1ee5ng cho s\u1ea3n ph\u1ea9m l\u1ed7i v\u00e0 kh\u00f4ng l\u1ed7i.<\/p>\n

– Th\u00e1ng \u0111\u1ea7u ti\u00ean k\u1ec3 t\u1eeb ng\u00e0y mua: ph\u00ed 20% gi\u00e1 tr\u1ecb h\u00f3a \u0111\u01a1n<\/p>\n

– Th\u00e1ng th\u1ee9 2 \u0111\u1ebfn th\u00e1ng th\u1ee9 12: ph\u00ed 10% gi\u00e1 tr\u1ecb h\u00f3a \u0111\u01a1n\/th\u00e1ng.<\/td>\n

– S\u1ea3n ph\u1ea9m \u0111\u1ed5i tr\u1ea3 ph\u1ea3i gi\u1eef nguy\u00ean 100% h\u00ecnh d\u1ea1ng ban \u0111\u1ea7u v\u00e0 \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh c\u1ee7a h\u00e3ng.<\/p>\n

– Th\u00e2n m\u00e1y kh\u00f4ng tr\u1ea7y x\u01b0\u1edbc m\u00e0n h\u00ecnh (\u00e1p d\u1ee5ng cho iPhone, iPad, iMac, Mac, MacBook, Apple Watch)<\/p>\n

– S\u1ea3n ph\u1ea9m ch\u1ec9 d\u00f9ng cho m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng c\u00e1 nh\u00e2n, kh\u00f4ng \u00e1p d\u1ee5ng vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m cho m\u1ee5c \u0111\u00edch th\u01b0\u01a1ng m\u1ea1i.<\/p>\n

– Ho\u00e0n tr\u1ea3 l\u1ea1i \u0111\u1ea7y \u0111\u1ee7 h\u1ed9p, s\u1ea1c, ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m:<\/p>\n

+ M\u1ea5t h\u1ed9p thu ph\u00ed 2% gi\u00e1 tr\u1ecb h\u00f3a \u0111\u01a1n \u0111\u1ed1i v\u1edbi nh\u00f3m iPhone, iPad, iMac, Mac, MacBook, Apple Watch)<\/p>\n

+ M\u1ea5t ph\u1ee5 ki\u1ec7n thu ph\u00ed theo gi\u00e1 b\u00e1n t\u1ed1i thi\u1ec3u tr\u00ean website TopZone v\u00e0 ch\u00ednh h\u00e3ng (t\u1ed1i \u0111a 5% gi\u00e1 tr\u1ecb h\u00f3a \u0111\u01a1n) cho t\u1ea5t c\u1ea3 nh\u00f3m s\u1ea3n ph\u1ea9m<\/p>\n

– Ho\u00e0n tr\u1ea3 to\u00e0n b\u1ed9 h\u00e0ng khuy\u1ebfn m\u00e3i. N\u1ebfu m\u1ea5t h\u00e0ng khuy\u1ebfn m\u00e3i s\u1ebd thu ph\u00ed theo m\u1ee9c gi\u00e1 \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1.<\/td>\n<\/tr>\n

II. NH\u00d3M PH\u1ee4 KI\u1ec6N<\/strong><\/td>\n<\/tr>\n
N\u1ed8I DUNG CH\u00cdNH S\u00c1CH<\/strong><\/td>\n\u0110I\u1ec0U KI\u1ec6N \u00c1P D\u1ee4NG<\/strong><\/td>\n<\/tr>\n
1. B\u1ea2O H\u00c0NH CH\u00cdNH H\u00c3NG TRONG 12 TH\u00c1NG<\/strong><\/p>\n

– 1 \u0111\u1ed5i 1 trong th\u00e1ng \u0111\u1ea7u ti\u00ean k\u1ec3 t\u1eeb ng\u00e0y mua, n\u1ebfu l\u1ed7i nh\u00e0 s\u1ea3n xu\u1ea5t.<\/p>\n

– Th\u00e1ng th\u1ee9 2 \u0111\u1ebfn th\u00e1ng th\u1ee9 12: \u00c1p d\u1ee5ng ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh H\u00e3ng.
\n(g\u1eedi h\u00e3ng b\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng).<\/p>\n

2. HO\u00c0N TI\u1ec0N<\/strong><\/p>\n

– Th\u00e1ng \u0111\u1ea7u ti\u00ean k\u1ec3 t\u1eeb ng\u00e0y mua: ph\u00ed 50% gi\u00e1 tr\u1ecb h\u00f3a \u0111\u01a1n (\u0110\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m tai nghe, loa c\u00f3 k\u1ebft n\u1ed1i bluetooth th\u00ec \u00e1p d\u1ee5ng m\u1ee9c ph\u00ed l\u00e0 20%).<\/p>\n

– Th\u00e1ng th\u1ee9 2 \u0111\u1ebfn th\u00e1ng th\u1ee9 12: Kh\u00f4ng \u00e1p d\u1ee5ng.<\/p>\n

L\u01b0u \u00fd<\/strong>: \u0110\u1ed1i v\u1edbi nh\u00f3m ph\u1ee5 ki\u1ec7n trang tr\u00ed ( Bao da, \u1ed1p l\u01b0ng, kh\u0103n lau m\u00e0n h\u00ecnh…) kh\u00f4ng \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh, \u0111\u1ed5i tr\u1ea3.<\/td>\n

S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u1ed5i \/ tr\u1ea3 \/ b\u1ea3o h\u00e0nh ph\u1ea3i \u0111\u1ea3m b\u1ea3o \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n:<\/p>\n

– Kh\u00f4ng b\u1ecb c\u00e1c l\u1ed7i ngo\u1ea1i quan nh\u01b0: c\u1ea5n, m\u00f3p, n\u1ee9t, g\u00e3y, ch\u00e1y ch\u00e2n s\u1ea1c, tr\u1ea7y x\u01b0\u1edbc n\u1eb7ng, bong tr\u00f3c, phai m\u00e0u,…v.v.<\/p>\n

– Kh\u00f4ng c\u00f3 d\u1ea5u hi\u1ec7u b\u1ecb c\u1ea1o, xo\u00e1, phai m\u1edd, kh\u00f4ng nh\u1eadn di\u1ec7n \u0111\u01b0\u1ee3c imei\/s\u1ed1 serial.<\/p>\n

– \u0110\u1ee7 \u0111i\u1ec1u ki\u1ec7n kinh doanh \u0111\u00e3 s\u1eed d\u1ee5ng.<\/p>\n

– \u0110\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh c\u1ee7a h\u00e3ng.<\/p>\n

– \u0110\u1ed1i v\u1edbi AirPods b\u1eaft bu\u1ed9c:<\/p>\n

+ Th\u1ef1c hi\u1ec7n vi\u1ec7c ki\u1ec3m tra k\u1ebft n\u1ed1i s\u1ea3n ph\u1ea9m v\u1edbi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 ki\u1ec3m tra imei\/ s\u1ed1 serial.<\/p>\n

+ T\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng th\u1ec3 ki\u1ec3m tra imei\/ s\u1ed1 serial nh\u01b0 kh\u00f4ng th\u1ec3 k\u1ebft n\u1ed1i, kh\u00f4ng l\u00ean ngu\u1ed3n v.v si\u00eau th\u1ecb s\u1ebd g\u1eedi trung t\u00e2m b\u1ea3o h\u00e0nh H\u00e3ng \u0111\u1ec3 ki\u1ec3m tra.<\/p>\n

– S\u1ea3n ph\u1ea9m ph\u1ee5 t\u01b0\u01a1ng th\u00edch v\u1edbi s\u1ea3n ph\u1ea9m ch\u00ednh (v\u00ed d\u1ee5 lo\u1ea1i b\u00fat Pencil ph\u1ea3i t\u01b0\u01a1ng th\u00edch v\u1edbi lo\u1ea1i iPad kh\u00e1ch s\u1eed d\u1ee5ng…v.v.)<\/p>\n

– 100% g\u1eedi trung t\u00e2m b\u1ea3o h\u00e0nh th\u1ea9m \u0111\u1ecbnh \u0111\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed5i\/tr\u1ea3 do l\u1ed7i.<\/p>\n

– S\u1ea3n ph\u1ea9m ch\u1ec9 d\u00f9ng cho m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng c\u00e1 nh\u00e2n, kh\u00f4ng \u00e1p d\u1ee5ng vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m cho m\u1ee5c \u0111\u00edch th\u01b0\u01a1ng m\u1ea1i.<\/p>\n

– Ho\u00e0n tr\u1ea3 to\u00e0n b\u1ed9 h\u00e0ng khuy\u1ebfn m\u00e3i (n\u1ebfu c\u00f3). N\u1ebfu m\u1ea5t h\u00e0ng khuy\u1ebfn m\u00e3i s\u1ebd thu ph\u00ed theo m\u1ee9c gi\u00e1 \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

Ghi ch\u00fa:<\/strong>\u00a0Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 cho chu\u1ed7i Topzone s\u1ebd gi\u1ed1ng TGD\u0110 ngo\u1ea1i tr\u1eeb: Topzone kh\u00f4ng c\u00f3 ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 cho m\u00e1y \u0111\u00e3 qua s\u1eed d\u1ee5ng\/ tr\u01b0ng b\u00e0y b\u1ecf m\u1eabu v\u00ec Topzone kh\u00f4ng c\u00f3 kinh doanh s\u1ea3n ph\u1ea9m \u0111\u00e3 qua s\u1eed d\u1ee5ng\/tr\u01b0ng b\u00e0y b\u1ecf m\u1eabu. TopZone c\u0169ng s\u1ebd kh\u00f4ng \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh\/\u0111\u1ed5i tr\u1ea3 cho s\u1ea3n ph\u1ea9m khuy\u1ebfn m\u00e3i.<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1 ho\u1eb7c c\u00f3 nhu c\u1ea7u v\u1ec1 \u0111\u1ed5i tr\u1ea3, ho\u00e0n ti\u1ec1n, qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn 1 trong 2 c\u00e1ch sau \u0111\u1ec3 th\u00f4ng tin v\u1ec1 l\u1ed7i c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 s\u1ebd \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 chi ti\u1ebft v\u1ec1 quy tr\u00ecnh b\u1ea3o h\u00e0nh, \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m:<\/p>\n

– Li\u00ean h\u1ec7 \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i: 1900.8668.54 (7:30 – 22:00).<\/p>\n

– Gh\u00e9 tr\u1ef1c ti\u1ebfp si\u00eau th\u1ecb TopZone b\u1ea5t k\u1ef3 \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/p>\n","protected":false},"excerpt":{"rendered":"

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